Return & Exchange

Return, Refund & Exchange Policy

At Scenties, we are dedicated to providing premium fragrance experiences with exceptional quality and care. Due to the hygienic and delicate nature of perfumes, we do not accept returns based on personal preference (such as like/dislike of fragrance).
Returns are only accepted for defective, damaged, or incorrect items, and are subject to verification and approval by our team.

Damaged, Defective, or Incorrect Items Criteria

  • Return requests must be submitted within 24 hours of receiving your order if the item arrives damaged, defective, or incorrect.

  • The product must be unused, unopened, and in its original packaging, including all branded tags and seals.

  • A valid receipt or proof of purchase is required.

  • Only products purchased through the official Scenties website or authorized stores are eligible.

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours via:
📧 Email: scenties.pk@gmail.com
💬 WhatsApp: +92 331 8771227

Important:

  • Attach unboxing photos or videos clearly showing the issue.

  • Retain the original packaging for verification.

  • Claims made after 24 hours of delivery will not be entertained.

Return Process

To initiate a return:

  1. Contact our support team via email or WhatsApp.

  2. Once verified, you will receive a return shipping label and step-by-step instructions.

  3. Returns sent without prior approval will not be accepted or processed.

The return address will be shared once your request is approved.

Refund & Exchange Policy

At Scenties, your satisfaction is our top priority. We ensure fairness and transparency throughout our process.

Exchanges Preferred

We encourage customers to opt for an exchange if they wish to purchase another product from our store.

Refunds

Refunds are only processed in cases where the issue arises from our side — such as incorrect, damaged, or defective products — or under exceptional circumstances.

Refund Timeline

  • Once your returned item is inspected and approved, we’ll notify you via email or WhatsApp.

  • The approved refund amount will be issued to your original payment method within 7 business days.

  • Please note that bank processing times may vary.

  • If 30 business days have passed since your refund approval and you haven’t received your amount, please contact us at scenties.pk@gmail.com.